Fire Sprinkler Service Manager

About the role

We are seeking a Fire Sprinkler Service Manager to lead service operations within the St. Louis district. This position requires a minimum of 5-7 years of experience in the fire sprinkler industry, strong leadership skills, and the ability to manage service staff and new customer acquisition.

Responsibilities

• Manage service operations and meet specific sales, profitability, and new business goals.
• Ensure all service work and inspections exceed customer expectations through proper performance and timely resolution of issues.
• Collaborate with the Service team to review current work, strategize new customer acquisition, and respond to customer inquiries or concerns.
• Conduct frequent customer visits to monitor project progress and address any issues or challenges.
• Assist in the preparation of monthly financial reports related to service.

Requirements

• Minimum 5-7 years of experience in the fire sprinkler industry.
• Ability to utilize sales management and Microsoft Office software.
• Demonstrated leadership experience is preferred.
• Prior experience working within the service environment is preferable.
• Excellent communication, detail orientation, and organizational skills.
• NICET certification is preferred.

Qualifications

Must have a valid driver's license and reliable transportation.

Skills

• Strong leadership and management skills.
• Effective communication and customer service skills.
• Detail-oriented and organized.
• Microsoft Office proficiency.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with sales management and customer relationship management.

Benefits

Comprehensive benefits package including:

• 401(k) match
• Health benefits ranking in the top 20% nationwide
• Incentive programs
• Generous PTO with the opportunity to buy additional time off
• Paid parental leave
• Mental health resources
• Wellness programs
• Professional growth opportunities
• Hybrid and flexible scheduling options

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate work-life balance.

Equal Opportunity Employer

Ahern is an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment.