Fire Sprinkler Operations Manager

Key Responsibilities

• Oversee day-to-day fire sprinkler operations including: - New construction - Tenant improvement projects - Service work - Inspections & testing - Underground fire line operations
• Cook up manpower allocation and workforce planning.
• Develop and manage project schedules with Superintendents and Project Managers.
• Maintain labor productivity and job cost performance.
• Ensure proper material procurement and equipment availability.
• Manage fleet, tools, and operational assets.
• Improve workflow efficiency and operational systems.
• Lead Superintendents, Foremen, and field personnel.
• Conduct regular jobsite visits and operational reviews.
• Ensure field teams maintain high workmanship standards.
• Provide coaching, accountability, and performance evaluations.
• Support apprenticeship and training development.
• Review project budgets, labor hours, and production tracking.
• Analyze job cost reports and identify cost overruns early.
• Assist ownership with forecasting revenue, backlog, labor needs, and cash flow.
• Improve gross profit performance through labor efficiency and operational planning.
• Review change orders and operational impacts.
• Help establish production goals and KPI metrics.
• Enforce OSHA safety standards and company safety policies.
• Maintain strong relationships with: - General Contractors - Building Owners - Facility Managers - Inspectors & AHJs - Vendors & Suppliers
• Resolve customer concerns and operational issues professionally.
• Attend project meetings and client coordination meetings.
• Aid in operational growth planning.
• Support expansion of service, inspections, and underground divisions.
• Identify opportunities for operational improvement and profitability growth.

Qualifications

• 5–10+ years of fire sprinkler industry experience.
• Strong knowledge of: - Wet, dry, pre-action, and deluge systems - Underground fire mains - NFPA standards - Installation and service operations
• Proven leadership experience managing field personnel.
• Ability to read blueprints and sprinkler plans.
• Strong scheduling and coordination skills.
• Knowledge of labor tracking and job costing.
• Valid driver’s license.
• NICET Certification preferred.
• OSHA 30 Certification preferred.
• Experience with inspection and service operations.
• Experience using: - ServiceTrade - BuildOps - ServiceTitan - QuickBooks - Viewpoint - Microsoft Project - Excel
• Experience in multi-branch or high-growth operations.
• Gross profit margin performance - Labor productivity - On-time project completion - Safety performance - Customer satisfaction - Change order capture rate - Employee retention - Backlog execution - Inspection deficiency conversion rates - Service response times