Fire Service Manager

Manage and develop operations, sales, and administration within a company’s Service/Inspection Department. Assignments may focus on a specific segment such as Sprinkler, Inspections, or Fire Alarm. Provide strategic guidance, supervision, training, and leadership to a diverse workforce, particularly Fire Technicians/Inspectors.

Responsibilities

• Assume full Profit and Loss accountability for the Service/Inspection department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Maximize engagement and performance of service personnel in accordance with applicable laws and company values.
• Ensure adherence to established service department budget parameters, financial reports, and regulatory requirements.
• Develop and maintain strong working relationships with management, customers, and other service and sales personnel.
• Build partnerships to grow the business within the industry marketplace.
• Oversee branch KPI results, including coaching, managing, and leading team members.
• Directly manage a team of employees, including hiring, coaching, developing, and performance management.
• Collaborate with the Sales Department on proposal development and delivery.
• Act as the point of contact between assigned team and branch leadership.
• Perform other related duties as assigned.

Requirements

• Bachelor's degree in business administration or related field, preferred.
• Professional certification in Fire Protection required (e.g., State License, NICET, CSA, NAFED, ICC).
• 3+ years of experience in the B2B Services industry.
• 1+ years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the fire protection industry.
• Ability to set and meet aggressive business objectives.
• Ability to prioritize in a fast-paced environment.
• Proven ability to manage and lead staff to excellent performance.
• Experience building strategic partnerships and driving market growth.
• Valid driver’s license, auto insurance, and ability to pass a drug and background check.

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone.
• Attending virtual online meetings and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel as needed.