Fire Restoration Technician

About the role

This position involves retrieving work orders, ensuring proper equipment and supplies are loaded onto the truck, arriving at the work site, explaining processes to customers, performing fire/smoke damage repair tasks, handling equipment and supplies, inspecting jobs, obtaining customer signatures, preparing documentation, and resolving customer issues.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Responsible for making daily adjustments to the drying plan based on meter readings
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• Moves up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating

Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry is preferred, but not required
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Qualifications

• Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician