Fire Restoration Technician

Job Summary

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

About the Role

Responsible for making daily adjustments to the drying plan based on meter readings, resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff, prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies, and performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Requirements

• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Qualifications

• Experience in the restoration or construction industry is preferred, but not required
• Certifications are preferred, but not required: ServiceMaster will pay to get certified after several months of in the field training. - FSRT – Fire & Smoke Restoration Technician - OCT – Odor Control Technician

Skills

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.

Benefits

• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

Pay

Competitive salary

Schedule

Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Company Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.