Fire Alarm Technician Lead

Core Responsibilities

• Supervise, train, and mentor a team of technicians, providing ongoing coaching and support to ensure high performance and professional growth.
• Check schedules, manage supplies and equipment for field technicians, and coordinate daily activities to align with operational goals.
• Oversee the installation, maintenance, and repair of fire alarm systems, sprinkler systems, and other fire safety equipment, ensuring compliance with industry standards and company policies.
• Perform and supervise the cleaning of kitchen exhaust systems, including fans, ducts, filters, and hoods. Use pressure washing equipment, scrapers, and degreasers to effectively remove grease and maintain system performance.
• Collaborate with project managers to plan and execute installation and maintenance projects.
• Travel to customer sites as needed to perform quality checks on field technicians’ work and address customer complaints.
• Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.
• Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
• Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job-related equipment.
• Implement and enforce quality control procedures for both fire safety systems and kitchen exhaust system cleaning, ensuring all work meets safety and regulatory requirements.
• Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical and cleaning tasks.
• Maintain accurate records of service activities, including installation reports, maintenance logs, and cleaning activities.
• Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.
• Identify opportunities for improving technical processes and service delivery.
• Collaborate with other departments to enhance operational efficiency and effectiveness.

Minimum Qualifications

• Minimum of 5 years of experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading technical teams.
• Strong knowledge of fire safety regulations, system components, and troubleshooting techniques.
• Proficiency with relevant technical tools and equipment, including pressure washers, scrapers, and degreasers.
• Basic mechanical aptitude and the ability to handle job-related equipment and repairs.
• Must be drug-free and undergo pre-employment drug testing.
• Flexible schedule to accommodate nighttime and daytime work as needed.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Fire Protection Engineering, Electrical Engineering, or a related field.
• Relevant industry certifications (e.g., NICET certification, Fire Alarm Systems Technician) are highly desirable.
• Prior experience working in a customer-facing role and managing multiple projects simultaneously.