Fire Alarm Technician
Position Summary
Marmic Fire and Safety is seeking a skilled and detail-oriented Alarm Technician to join our team. The Fire Alarm Technician will be responsible for installing, maintaining, and repairing alarm systems, ensuring the highest standards of safety and functionality for our clients, and adhering to Federal, State, and NFPA codes and standards.
Core Responsibilities
Install, configure, and test alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications.
Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.
Provide on-site technical support and troubleshooting for clients experiencing issues with their alarm systems.
Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.
Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.
Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.
Complete service reports and documentation in a timely manner, providing detailed information for billing and follow-up purposes.
Keep detailed logs of client interactions and service history for ongoing client support and reference.
Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.
Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.
Ensure that all work is performed to the highest standards of quality and safety, reflecting positively on Marmic Fire and Safety.
Minimum Qualifications
3+ years of experience as a fire alarm technician which includes service calls, programming panels, installation experience and performing inspections.
Working knowledge of IBC/IFC, UFC, and NFPA codes and standards.
High school diploma or equivalent.
Technical certification or training in alarm systems, electronics, or a related field is preferred.
Strong knowledge of alarm system components, wiring, and troubleshooting techniques.
Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.
Valid driver’s license with a clean driving record.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Ability to work on-call as needed.
Preferred Qualifications
NICET certification or training in alarm systems, electronics, or a related field is preferred.
Basic knowledge of AC/DC circuitry, associated low voltage systems.
Basic knowledge and experience with Electrical Systems and Alarms.
Knowledge and experience - Edwards, Fireline, Honeywell, Vista.
Benefits & Perks
Weekly paychecks.
Employee Ownership Program.
Pay progression based on performance and NICET certification advancement.
Company-paid training programs and on-the-job training.
Potential for a sign-on bonus.
Tele-health services if healthcare coverage is elected.
401K plan with up to a 4% company match.
Medical, Dental and Vision Insurance effective the first of the month following your start date.
Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
7 Paid Holidays annually.
Company vehicle with maintenance care and fuel card, excluding Helper roles.
Company cell phone and IT tools.
Uniform and boot allowance.
All necessary tools and equipment to perform your job.