Fire Alarm Technician

Key Responsibilities

• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

What You Bring To The Table

• A high school diploma or GED, with technical or industry related experience preferred.
• A valid electrical license, in accordance with state specific requirements.
• A valid driver’s license and willingness to travel within your assigned territory.
• A strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• The ability to work independently, manage multiple service assignments, and prioritize your day.
• A professional, team-oriented mindset and commitment to customer service excellence.

What Makes You Stand Out

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work, not just one or the other.
• Helped mentor or support apprentices or less experienced technicians in the field.
• Worked across multiple manufacturers and are comfortable adapting to different panels and devices.
• Known for clean, complete documentation, and for keeping customers informed without being prompted.

About

Encore Fire Protection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Encouraging experimentation, learning, and improvement together, we value our people and their contributions to our growth.