Fire Alarm Technical Support (Notifier)

As a Senior Technical Support Professional at Honeywell, you will provide expert technical assistance and support to customers, ensuring the effective resolution of complex issues and enhancing customer satisfaction in the Notifier Fire Alarm business.

About the role

You will report directly to our Technical Support Supervisor and work out of our Northford, CT location on an on-site work schedule. In this role, you will impact customer experience by delivering timely and accurate technical solutions, supporting product functionality, and collaborating with cross-functional teams to drive continuous improvement.

Responsibilities

• Provide advanced technical support and troubleshooting for Honeywell fire alarm products and solutions to customers and internal teams.
• Collaborate with engineering, product management, and sales teams to resolve complex technical issues and improve product performance.
• Document and communicate technical solutions and best practices to customers and internal stakeholders.

This role may have a rotating schedule working either 8:00 AM–5:00 PM or 10:30 AM–7:00 PM. Less than 10% travel required.

Requirements

You must have:

• Minimum 5 years of Fire Alarm Technical Support Experience.
• Extensive people management experience.
• Strong Technical Proficiency.
• Experience with customer relationship management (CRM) tools and support ticketing systems.
• Knowledge of networking, software, or hardware systems relevant to Honeywell’s product portfolio.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

We value:

• Technical School Certificate or Bachelor's Degree in a Related Field.
• NICET Certification in FAS.
• Excellent Problem-Solving Skills.
• Customer-Centric Mindset.
• Project Management Skills.
• Team Building Skills.
• Adaptability to Change.

Pay

The salary range for this position is $88,800 – $110,900. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

Benefits

In addition to a performance-driven salary, Honeywell employees are eligible for a comprehensive benefits package, including:

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP) and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.