Fire Alarm Service Technician I

Essential Duties and Responsibilities

• Perform inspections, testing, maintenance, and repairs on fire alarm and life safety systems in accordance with NFPA standards and applicable local codes.
• Diagnose system issues, identify malfunctions, and complete timely and accurate repairs.
• Program, configure, and verify fire alarm control panels and related devices.
• Complete detailed service reports, inspection documentation, and compliance forms.
• Maintain accurate records of system work, deficiencies, and corrective actions.
• Communicate effectively with customers regarding system status, required repairs, and code compliance.
• Cookordination with project managers, service coordinators, and inspectors as needed.
• Ensure company tools, test equipment, and service vehicles are properly maintained.
• Follow all safety policies, procedures, and job site regulations.
• Stay current with industry codes, technologies, and certification requirements.
• Participate in on-call rotation and emergency service response.

Education And/or Experience

• A high school diploma or equivalent required.
• Technical training or certifications preferred; minimum of 1–3 years of experience servicing fire alarm or life safety systems preferred.
• NICET certification in Fire Alarm Systems preferred or required based on state.
• Strong working knowledge of NFPA 72, NEC, and local fire codes.

Computer Skills

• Microsoft Office applications.
• Proficiency with fire alarm panels, devices, and testing equipment.
• Ability to use mobile service software, smartphones, and basic computer applications.
• Familiarity with system manufacturers such as Notifier or equivalent preferred.

Physical Demands

• Frequent standing, walking, climbing ladders, and working in confined spaces.
• Ability to work at heights and in occupied buildings.
• Ability to lift and carry up to 50 lbs.
• Field-based role at commercial, industrial, and multi-family properties.
• Exposure to varying weather conditions, noise, and electrical environments.
• On-call rotation and occasional overtime may be required.