Fire Alarm Service Technician

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

Requirements

High school diploma or equivalent required. Associate's degree in fire protection technology, electrical engineering, or a related field preferred. Minimum of 2 years of experience in fire alarm systems, including installation, testing, and maintenance. Must have a valid driver's license and reliable transportation. Must be able to pass a background check and drug screening. Must be able to work flexible hours, including evenings and weekends as needed.

Qualifications

Must be able to read, write and communicate effectively in English. Must possess excellent problem-solving skills and attention to detail. Must be able to work independently and as part of a team. Must be able to lift up to 50 pounds and stand for extended periods of time. Must be able to work in various weather conditions and environments.

Skills

Strong knowledge of fire alarm systems, NFPA codes and standards, and industry best practices. Proficient in troubleshooting and repairing fire alarm systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational and documentation skills. Ability to work flexible hours, including evenings and weekends.

Benefits

The Hiller Companies offers a competitive compensation package, including health insurance, retirement benefits, paid time off, and opportunities for career growth and development.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule with the possibility of evening and weekend work.