Fire Alarm Service Sales Representative

About the role

Since 1987, Eagle Fire Inc. has been a leading provider of fire protection and life safety services, serving commercial, industrial, government, and mercantile facilities across six states (VA, NC, SC, GA, AL, TN).

Responsibilities

• Initiates, proposes, and closes on renovation/up-fits, inspection, service, repair, small contracts and monitoring sales.
• Pursues new customer opportunities through calling efforts, group presentations, and introductory correspondence.
• Prepares, oversees, and coordinates the timely preparation of all proposals for inspection and service work within assigned areas.
• Maintains a suitable backlog of work proportional to existing service capacity and staffing.
• Acts as the primary contact with customers within assigned areas, resolving service problems, identifying opportunities for expanded services, and ensuring overall satisfaction with delivered services.
• Maintains sales production volume to support Region’s targets and objectives through sales and marketing of the assigned territory.
• Conducts annual review, audit, and assessment of customer accounts when directed within standard guidelines prior to account renewal.
• Supports and follows up with field personnel regarding the preparation of cost estimates, proposals, submittals, drawings, and other materials directly related to the delivery of services to the customer.
• Works cooperatively with the sales and marketing, technical support, inspection, and service departments, and related personnel on the delivery and reporting of, or the follow up to, inspection and repair services.
• Acts as back-up to Corporate Account Managers when required.
• Handles each transaction in a way that positively spreads our Company's reputation.
• Keeps our word 100% of the time and works every day until our obligations are met.
• Uses the authority to make decisions that will provide successful transactions and satisfy customers.
• Completes continuing education necessary to maintain current certifications and/or licenses as required for position.

Requirements

• Must exhibit characteristics consistent with encouraging Team concepts.
• Must possess excellent written and oral communication skills.
• Must be able to speak, read, and write English fluently.
• Must possess practical knowledge of fire protection codes and standards.
• Must possess the ability to read and interpret construction documents and shop drawings.
• Must provide quality customer service.
• Must be a self-starter and possess the ability to work alone.
• Must maintain excellent organizational skills.
• Must maintain a valid driver’s license and acceptable driving record.
• Must handle multiple projects and identify priorities.
• Must interact well with all levels of individuals, internally and externally.
• Must maintain a positive and professional demeanor.
• Must possess excellent computer skills including Microsoft Office Professional programs and applicable database programs.

Job Specifications

• Minimum 2 (two) years college experience, or Seven (7) years of experience in fire protection systems, plus Minimum Level II NICET certification in desired field required (or the ability to obtain Level II within the first year of employment), OR The equivalent combination of education and experience.
• Must be able to lift and move objects weighing up to 50 pounds, work from heights above 10 feet, and work in confined areas.

Physical Requirements

• Must be able to lift, crouch, reach, handle, push and pull.
• Must be able to drive a vehicle.
• Must be able to travel out of town.
• Must be able to sit for long periods of time.
• Must be able to use a telephone, computer and other office equipment.
• Must be able to work in extremely cold and extremely hot temperatures.

Education and Experience

• Minimum 2 (two) years college experience, or Seven (7) years of experience in fire protection systems, plus Minimum Level II NICET certification in desired field required (or the ability to obtain Level II within the first year of employment), OR The equivalent combination of education and experience.

Equal Opportunity Employer

Eagle Fire Inc. is an Equal Opportunity Employer.