Fire Alarm Inspector

At Encore Fire Protection, we are the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most.

About the role

As a Fire Alarm Service Technician at Encore, you will be a key part of keeping our customers’ life safety systems operating the way they should when it matters most. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, ensuring they are compliant, reliable, and ready to perform. This is a field-based role with variety and autonomy, moving from site to site, solving problems in real-time, and working directly with customers, contractors, and internal teams.

Responsibilities

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

Requirements

• High school diploma or GED required; technical or industry-related experience preferred.
• Valid electrical license, in accordance with state-specific requirements.
• Valid driver’s license and willingness to travel within your assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize your day.
• Professional, team-oriented mindset and commitment to customer service excellence.

Qualifications

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work.
• Experience mentoring or supporting apprentices or less experienced technicians in the field.
• Experience working across multiple manufacturers and comfort adapting to different panels and devices.
• Reputation for clean, complete documentation and proactive customer communication.

Benefits

• Competitive hourly pay based on experience with performance-based bonus opportunities.
• Tuition assistance for fire protection-related schooling needed to obtain licensing.
• Comprehensive medical, dental, and vision coverage.
• Participation in our Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.
• High-quality company swag and attire (t-shirts, hoodies, jackets) at least twice a year.
• Access to leading-edge web-based productivity tools.

Culture

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. You’ll be part of a purpose-driven work environment that values results, empowers the team to focus on impactful work, and encourages experimentation, learning, and improvement together. We believe in working smarter, not harder, and providing the space to share ideas and help shape a company that is constantly growing.