Fire Alarm Inspection Technician Level 1

About the role

The Fire Alarm Systems Service Technician - Level 1 is an entry-level position responsible for assisting higher-level technicians with the installation, inspection, servicing, and repair of fire alarm systems and other life safety devices. This role offers hands-on experience and training in the field, supporting skilled technicians in performing work that complies with NFPA codes, manufacturer specifications, and company standards. Technician level 1 must demonstrate a willingness to learn, follow safety protocols, and contribute to the overall success of the service team.

Responsibilities

• Assist higher-level technicians in troubleshooting, repairing, testing, and inspecting a variety of fire alarm and fire suppression systems
• Support senior technicians in working directly with customers to help resolve system issues and provide excellent service
• Help complete the required reports and documentation in compliance with NFPA reporting and recordkeeping standards
• Collaborate with the sales team by reporting deficiencies identified during inspections and service visits
• Learn proper procedures for completing the NFPA-required documentation and inspection forms
• Accurately maintain daily timesheets for labor tracking and job costing purposes
• Demonstrate punctuality and dependability by consistently providing a full day's work
• Report to and assist the assigned senior technician daily, supporting all tasks and learning the full scope of job responsibilities on site

Qualifications

• High School diploma or GED equivalent
• Must obtain NICET Level I Certification in Testing and Inspection within one year of entering this role
• Strong written and verbal communication skills
• Highly organized and detail-oriented, with the ability to follow through on assigned tasks
• Team-oriented with a positive, collaborative attitude
• Customer service experience preferred
• Willing to work overtime and adjust to changing schedules as needed
• Ability to adapt to change with minimal notice in a dynamic field environment
• Must possess a valid driver's license, have reliable transportation, and maintain a clean driving record
• Must be able to pass a pre-employment drug test and background check
• Work is primarily conducted offsite at customer facilities, which may include both lean and unclean environments, as well as varying temperature conditions (hot or cold)
• Must be able to lift objects weighing 50+ pounds and safely maneuver cylinders weighing up to 300 pounds using appropriate tools and equipment
• Ability to climb ladders and work from heights using lifts and other equipment, as required
• Use of personal protective equipment (PPE) such as safety shoes, hard hats, and other safety apparel is mandatory at designated job sites
• Overnight travel may be required depending on job location and project needs
• Employees are expected to wear company issued apparel during work hours for identification and safety compliance

Benefits

• Medical, dental, and vision insurance plans
• Company-paid life insurance and long-term disability coverage
• Optional supplemental benefits
• Paid time off (PTO) starting in your first year of employment
• Seven (7) paid holidays annually
• 401(k) plan with safe harbor match, including both traditional and Roth options
• Business casual office environment
• Employee referral program with bonus opportunities
• Potential for a company vehicle to be provided for job-related travel
• Company-issued mobile phones for work‑related communication
• Company-provided work attire featuring our logo