Fire Alarm Inspection Technician Level 1

Job Summary

The Fire Alarm Systems Service Technician - Level 1 is an entry-level position responsible for assisting higher-level technicians with the installation, inspection, servicing, and repair of fire alarm systems and other life safety devices. This role offers hands-on experience and training in the field, supporting skilled technicians in performing work that complies with NFPA codes, manufacturer specifications, and company standards.

Essential Duties and Responsibilities

• Assist higher-level technicians in troubleshooting, repairing, testing, and inspecting a variety of fire alarm and fire suppression systems.
• Support senior technicians in working directly with customers to help resolve system issues and provide excellent service.
• Help complete the required reports and documentation in compliance with NFPA reporting and recordkeeping standards.
• Collaborate with the sales team by reporting deficiencies identified during inspections and service visits.
• Learn proper procedures for completing the NFPA-required documentation and inspection forms.
• Accurately maintain daily timesheets for labor tracking and job costing purposes.
• Demonstrate punctuality and dependability by consistently providing a full day's work.
• Report to and assist the assigned senior technician daily, supporting all tasks and learning the full scope of job responsibilities on-site.

Qualifications

• High School diploma or GED equivalent.
• Must obtain NICET Level I Certification in Testing and Inspection within one year of entering this role.
• Strong written and verbal communication skills.
• Highly organized and detail-oriented, with the ability to follow through on assigned tasks.
• Team-oriented with a positive, collaborative attitude.
• Customer service experience preferred.
• Willing to work overtime and adjust to changing schedules as needed.
• Ability to adapt to change with minimal notice in a dynamic field environment.
• Must possess a valid driver's license, have reliable transportation, and maintain a clean driving record.
• Must be able to pass a pre-employment drug test and background check.

Work Environment & Physical Requirements

• Work is primarily conducted offsite at customer facilities, which may include both clean and unclean environments, as well as varying temperature conditions (hot or cold).
• Must be able to lift objects weighing 50 pounds or more and safely maneuver cylinders weighing up to 300 pounds using appropriate tools and equipment.
• Ability to climb ladders and work from heights using lifts and other equipment, as required.
• Use of personal protective equipment (PPE) such as safety shoes, hard hats, and other safety apparel is mandatory at designated job sites.
• Company uniforms are provided and must be worn while on duty.
• Overnight travel may be required depending on job location and project needs.

Compensation & Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability coverage.
• Optional supplemental benefits.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Business casual office environment.
• Employee referral program with bonus opportunities.
• Company-provided work attire featuring our logo.
• Potential for a company vehicle to be provided for job-related travel.
• Company-issued mobile phones for work-related communication.