FinTech Account Manager - Named

Responsibilities

• Own the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build relationships with the C-Suite and Product teams to grow and retain revenue.
• Identify and close new upsell opportunities and lead commercial negotiations for contract renewals.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

Qualifications

• 6+ years of quota carrying software or technology account management experience.
• Demonstrated account management and sales experience.
• Customer empathy and deep desire to see customers succeed.
• Interest in financial services and technical products; a high degree of intellectual curiosity.
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
• Ability to work with all types of people and build long-lasting relationships.