Fine Jewelry Merchandise Supervisor - Southaven Towne Ctr
Primary Responsibilities
- Models and holds team accountable for outstanding customer service.
- Actively listens to customer issues to resolve problems.
- Maximizes sales and service by ensuring staff is scheduled appropriately.
- Drive planning and execution of events and credit card acquisition.
- Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales.
- Partners with store management team to source and hire store talent for hourly positions.
- Trains and develops associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.
Performance Standards
- Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments
- Work experience - Minimum of 2 years retail experience.
- Education - Bachelor's degree or equivalent work experience.
- Drives Performance - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
- Builds Relationships - Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
- Inensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
- Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.
Pay
Pay Range: USD $20.00/Hr - USD $25.00/Hr.
About JCPenney
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.