Fine Jewelry Merchandise Supervisor - Wayne Towne Ctr

Primary Responsibilities

• Models and holds team accountable for outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Maximizes sales and service by ensuring staff is scheduled appropriately.
• Drive planning and execution of events and credit card acquisition.
• Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales.
• Partners with store management team to source and hire store talent for hourly positions.
• Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.

Performance Standards

• Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum of 2 years retail experience.
• Education - Bachelor's degree or equivalent work experience.
• Drives Performance - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Relationships - Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
• Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Pay, Benefits, and Schedule

Pay Range: USD $23.00/Hr - USD $28.75/Hr.

What You Get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

*For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.