Fine Jewelry Merchandise Supervisor - Canton Centre

Primary Responsibilities

• Models and holds team accountable for outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Maximizes sales and service by ensuring staff is scheduled appropriately.
• Drive planning and execution of events and credit card acquisition.
• Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales.
• Partners with store management team to source and hire store talent for hourly positions.
• Trains and develops associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.

Performance Standards

• Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum of 2 years retail experience.
• Education - Bachelor's degree or equivalent work experience.
• Drives Performance - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Relationships - Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
• Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Pay

Pay Range: USD $19.00/Hr - USD $23.75/Hr.

Schedule

N/A