Fine Jewelry Counter Manager - Full Time

About the role

The Fine Jewelry Counter Manager drives personal and team results by demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for the jewelry and fashion industry. This hourly position operates in a commission environment, requiring a competitive drive and entrepreneurial confidence.

Responsibilities

• Demonstrate ownership, accountability, and initiative in achieving store objectives and driving key metrics.
• Create memorable store experiences by building genuine relationships with team members, vendors, customers, and the community.
• Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
• Foster a positive store culture by celebrating team successes and modeling behaviors that enhance performance and customer service.
• Build personal and team product knowledge, suggestive selling behaviors, and expertise in fine jewelry trends to engage customers effectively.
• Drive repeat client interactions as a trusted resource for fine jewelry.
• Enhance team selling skills through onboarding, teaching opportunities, and continued learning support.
• Connect with associates through team meetings and one-on-one touch bases to review goals and performance.
• Ensure associates are well-informed about inventory and confident in discussing product offerings.
• Leverage clienteling tools and technology to provide a personalized omnichannel experience.
• Support store fulfillment by executing omni processes accurately and efficiently.
• Elevate customer experience by suggesting fine jewelry service plans and additional offerings.
• Oversee repair estimates, documentation, shipments, minor repairs, and cleaning services.
• Maintain visual merchandising and fine jewelry caseline standards through merchandising, replenishment, recovery, and cleanliness.
• Align presentations with vendor and company directives.
• Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
• Demonstrate adaptability by adjusting tactics based on evolving business needs.
• Lead shortage control and inventory accuracy by following security protocols and executing price changes, product transfers, and damage processes.
• Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Requirements

• Ability to use data, guidance, and judgment to make timely and effective decisions.
• Skills and experience to perform in the role with a commitment to continuous learning.
• Ability to take ownership of tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed with the ability to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablets, and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for products, and lift, carry, or move at least 40 lbs.