Fine Jewelry Counter Manager - Full Time

About the role

This hourly position drives personal and team results by demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for the jewelry and fashion industry. The Fine Jewelry Counter Manager utilizes engaging selling behaviors and strategies to enhance customer experience, executes promotions, special events, trunk shows, and customer outreach initiatives, and thrives in a commission-based environment.

Responsibilities

• Demonstrate ownership, accountability, and initiative in achieving store objectives and driving key metrics.
• Create memorable store experiences by building genuine relationships with team members, vendors, customers, and the community.
• Lead the team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, trunk shows, and customer outreach.
• Foster a positive store culture by celebrating team successes and modeling behaviors that enhance performance and customer service.
• Build personal and team product knowledge, suggestive selling behaviors, and expertise in fine jewelry and accessory trends to engage customers.
• Drive repeat client interactions as a trusted resource.
• Enhance team selling skills through onboarding, teaching opportunities, and supporting continued learning.
• Connect with associates through team meetings and one-on-one touch bases to review goals and performance.
• Ensure associates are well-informed about available inventory and assortment.
• Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience.
• Support store fulfillment by executing omni processes accurately and efficiently.
• Elevate customer experience by suggesting fine jewelry service plans and additional offerings.
• Oversee seamless execution of repair estimates, documentation, inbound/outbound shipments, minor repairs, and cleaning services.
• Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards.
• Align presentations with vendor and company directives.
• Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
• Demonstrate adaptability to changing circumstances and evolving business needs.
• Lead shortage control and inventory accuracy by following security protocols and executing price changes, product transfers, and damage processes.
• Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Requirements

• Ability to use data, guidance, and judgment to support timely and effective decisions.
• Skills and experience to perform in the role with a commitment to continuous learning.
• Ability to take ownership of tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product, and lift, carry, or move at least 40 lbs.