FINE DINING HOST/HOSTESS

About the role

The Fine Dining Host/Hostess is responsible for providing exceptional service at Dukes Steakhouse, ensuring a welcoming and professional dining environment that enhances the guest experience and fosters customer loyalty.

Responsibilities

• Provide friendly, responsive, and professional guest service at all times.
• Build positive rapport with guests while escorting them to their tables.
• Accommodate guest seating requests whenever possible.
• Manage seating rotations to ensure balanced service across all sections.
• Promote and highlight current wine specials and promotions.
• Communicate guest needs and special occasions, such as birthdays and anniversaries, to leadership.
• Relay guest compliments, concerns, and feedback to management promptly.
• Monitor the flow of business and adjust seating and staffing support as needed.
• Take guest reservations and maintain accurate reservation records in accordance with established procedures.
• Perform additional duties and responsibilities as assigned.

Qualifications

• High school diploma/GED.
• Previous fine dining experience preferred.

Skills

• Must comply with all health codes and regulations.
• Ability to work in a team environment and independently.
• Knowledge of casino environment.
• Thorough knowledge of wine preferred.
• Excellent verbal and written communication skills.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Experience with Info Genesis System.