Financial Technical Writer II

About the role

Develops and manages documentation solutions to meet business needs.

Responsibilities

• Prepares and edits advanced business support documentation, including process flowcharts, SOPs, internal controls, Partner guides, templates, forms, and system user documentation and training for new systems.
• Identifies existing internal controls and gaps; consults with Senior Technical Writer and business on best practices to minimize risk.
• Provides guidance and identifies resources to improve existing processes and automation opportunities; offers an objective and broad view of processes within a department.
• Applies advanced knowledge and experience with best practices regarding documentation management; manages documentation life cycle by proactively ensuring periodic reviews and approvals.
• Assists with creating and maintaining documentation library structure.
• Guides internal users through documentation technologies and develops new types of documentation/templates.

Duties and responsibilities may be modified at any time based on business needs.

Requirements

• Career individual contributor in a professional role; works independently with general instructions on new assignments and review of outcomes for technical soundness.
• Applies a broad range of theories, concepts, principles, and methodologies to assignments containing some elements of complexity.
• Majority of work is spent independently planning and completing the design, implementation, and/or delivery of processes, programs, and/or policies.
• May coach, direct, oversee, or review the work of lower-level professionals.
• Networks with more senior internal and external stakeholders who may be unfamiliar with the area of specialty.

Qualifications

• 5+ years of relevant experience preferred.
• Bachelor's Degree in Accounting preferred; Bachelor's degree or comparable formal training, certification, or work experience.
• Ability to understand accounting/finance and related business processes; advanced analytical skills.
• Strong interpersonal skills and ability to successfully communicate with management and work effectively with all levels of the organization.
• Self-directed, motivated, and able to independently accomplish results with little supervision.
• Advanced PC skills (MS Office, Visio or Lucid, Adobe Creative Suite).
• Proficiency with documentation software and content-management tools.
• Ability to work effectively in a fast-paced, change-oriented environment.
• Business or technical experience with communication, analytical, and problem-solving skills.
• Experience creating process documentation.

Working Conditions

• Function in a fast-paced, retail, office environment.
• Work extended hours; sit for extended periods.