Financial Systems Specialist - Hartford CT Office-Hybrid

About the role

Manage a caseload of new and existing Structural Warranty claims, within delegated authority levels.
Act as the main point of contact for policyholders throughout the lifecycle of a claim.
Handle inbound calls and correspondence, providing clear guidance on the claims process and delivering an excellent customer experience.
Gather, review and accurately record all relevant information and documentation required to assess claims.
Assess claims fairly and consistently to ensure appropriate coverage decisions are made.
Proactively manage claims of small to medium value and complexity, ensuring valid claims are settled fairly and promptly.
Handle claim declinatures and appeals in line with policy terms and regulatory requirements.
Collaborate with insurers, solicitors, technical surveyors and internal teams to progress claims efficiently.
Identify potential recovery and/or mitigation opportunities for claims.
Ensure customers are treated fairly at all times, including those who may be vulnerable.
Adhere to legal requirements, FCA regulations, industry standards and internal quality frameworks.
Contribute to the review and continuous improvement of claims processes.

Responsibilities

• Manage a caseload of new and existing Structural Warranty claims, within delegated authority levels.
• Act as the main point of contact for policyholders throughout the lifecycle of a claim.
• Handle inbound calls and correspondence, providing clear guidance on the claims process and delivering an excellent customer experience.
• Gather, review and accurately record all relevant information and documentation required to assess claims.
• Assess claims fairly and consistently to ensure appropriate coverage decisions are made.
• Proactively manage claims of small to medium value and complexity, ensuring valid claims are settled fairly and promptly.
• Handle claim declinatures and appeals in line with policy terms and regulatory requirements.
• Collaborate with insurers, solicitors, technical surveyors and internal teams to progress claims efficiently.
• Identify potential recovery and/or mitigation opportunities for claims.
• Ensure customers are treated fairly at all times, including those who may be vulnerable.
• Adhere to legal requirements, FCA regulations, industry standards and internal quality frameworks.
• Contribute to the review and continuous improvement of claims processes.

Requirements

Experience handling insurance claims and delivering a high standard of customer service.
Working knowledge of FCA regulations and an understanding of their application within claims handling.
Customer-focused mindset, with a strong commitment to fair and consistent outcomes.
Strong investigation, problem-solving and analytical skills.
Able to manage a varied caseload, prioritize effectively and meet deadlines.
Calm and resilient, able to work effectively under pressure and handle challenging situations.
Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external stakeholders.
Well organized and detail-focused, with the ability to maintain accurate and well-structured claim files.
Collaborative team player who works well with others.
Familiarity with insurance claims systems and processes; experience within construction, property or latent defects claims is an advantage.
Confident using IT systems, including Microsoft Office applications.
To have, or be working towards, insurance-related qualifications such as CII.

Qualifications

To have, or be working towards, insurance-related qualifications such as CII.

Skills

Experience handling insurance claims and delivering a high standard of customer service.
Working knowledge of FCA regulations and an understanding of their application within claims handling.
Customer-focused mindset, with a strong commitment to fair and consistent outcomes.
Strong investigation, problem-solving and analytical skills.
Able to manage a varied caseload, prioritize effectively and meet deadlines.
Calm and resilient, able to work effectively under pressure and handle challenging situations.
Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external stakeholders.
Well organized and detail-focused, with the ability to maintain accurate and well-structured claim files.
Collaborative team player who works well with others.
Familiarity with insurance claims systems and processes; experience within construction, property or latent defects claims is an advantage.
Confident using IT systems, including Microsoft Office applications.

Benefits

25 days' annual leave plus bank holidays and well-being days
Up to 13% pension contribution
Eligibility for an annual bonus
Private medical cover
Life assurance
Wellbeing and development scheme, including EAP
Study and continuing professional development support
Hybrid working