Financial Systems & Operations Manager

About the role

This role is ideal for someone who is analytical, systems-oriented, process-driven, and highly collaborative. The candidate will lead financial systems architecture, process improvement, and controls development, ensuring data integrity, operational efficiency, and confidence in financial reporting across the organization.

Responsibilities

• Own finance’s understanding of data flows across multiple systems including NetSuite, Shopify, Amazon, Faire/EDI, ShipBob, Stord, Ramp, and related systems.
• Partner with Technology to identify, troubleshoot, and resolve integration issues and data discrepancies.
• Lead finance requirements for onboarding new systems, sales channels, fulfillment partners, and software tools.
• Maintain deep working knowledge of system functionality and expected financial data outputs to support accurate reporting and reconciliation.
• Map, document, and continuously improve key financial operations processes, including order-to-cash, procure-to-pay, inventory cost flow, and accruals.
• Develop and maintain SOPs, process maps, and documentation that support consistency and scalability.
• Collaborate with business stakeholders to align operational workflows with accounting and finance requirements.
• Transform manual workarounds into repeatable, controlled processes with clear ownership and accountability.
• Identify control gaps across AP, inventory, accruals, vendor payments, card spend, and other financial processes.
• Design and maintain a practical controls framework that improves accuracy, reliability, and risk mitigation.
• Establish appropriate reconciliation, approval, and monitoring processes based on risk and materiality.
• Support audit readiness by maintaining current documentation, approvals, reconciliations, and supporting evidence.
• Own inventory and COGS accuracy by reconciling NetSuite balances with warehouse and 3PL records and resolving variances.
• Maintain visibility into landed cost methodologies and inventory cost flows across the business.
• Partner with the AP Manager to optimize procure-to-pay processes and Ramp utilization.
• Serve as finance’s lead project manager for systems implementations, integrations, and process redesign initiatives.
• Partner with Technology to resolve integration issues, improve data accuracy, and support system implementations.
• Work with Operations, Merchandising, and Supply Chain teams to align financial processes with operational execution.
• Collaborate across Finance, Operations, Technology, external accounting partners, and third-party service providers to ensure accurate reporting, strong controls, and scalable business processes.

Qualifications

• 4+ years of experience in financial operations, accounting, finance systems, or a related field.
• Strong experience with NetSuite ERP and financial systems in a multi-system environment.
• Strong process improvement, documentation, analytical, and project management skills.
• Ability to identify problems, design solutions, and drive execution across teams.
• Demonstrated ability to work cross-functionally, manage complex workflows, and improve operational scalability.

Preferred Qualifications

• Experience in DTC, e-commerce, CPG, retail, or apparel environments.
• Experience with Ramp, Shopify, EDI platforms, Amazon Seller Central, or 3PL systems.
• Strong understanding of inventory accounting, landed cost accounting, and high-volume transaction environments.
• Experience supporting or leading system implementations, integrations, or finance transformation projects.
• CPA designation or active CPA candidacy.