Financial Services Supervisor, Support Operations

Hybrid Opportunity (As-Needed Basis) | Healthcare Revenue Cycle & Operations Join AIS Healthcare AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve. We are seeking an experienced Financial Services Supervisor, Support Operations to lead our Document Management team and oversee the processing, maintenance, storage, and retrieval of patient health information. This role is ideal for a healthcare operations professional with leadership experience, strong EMR knowledge, and a passion for process improvement and team development. Why Join AIS Healthcare? We Offer a Comprehensive Benefits Package, Including Hybrid work flexibility on an as-needed basis Medical, Dental, and Vision InsuranceCompany-Paid Life InsuranceLong-Term Disability InsuranceGenerous Paid Time Off401(k) with Employer MatchCareer Growth OpportunitiesCollaborative Team EnvironmentMission-Driven Culture Focused on Patient Care Position Summary The Supervisor, Support Operations is responsible for overseeing the daily operations of the Document Management team, ensuring the accurate processing, storage, retrieval, and maintenance of patient health information in accordance with federal, state, payer, and accreditation requirements. This role provides direct leadership for support staff involved in document management, medical records, correspondence coordination, EMR processing, and patient information workflows. The Support Supervisor will also drive quality initiatives, monitor performance, identify training needs, and support process improvement efforts. What You'll Do Team Leadership & Staff Development Supervise and coordinate daily activities of the Document Management teamManage staffing schedules, workload distribution, and time-off requestsConduct performance reviews and coaching sessionsProvide employee training, mentoring, and ongoing developmentParticipate in hiring, onboarding, and disciplinary processesMotivate team members to achieve departmental goals and service standards Document Management & Operations Oversee daily processing of patient health information, medical records, correspondence, and documentation workflowsEnsure timely triage, distribution, indexing, and retrieval of documentsOversee EMR document uploads through payer portals such as Availity and NaviNetVerify quality control of scanned, indexed, and distributed documentsMonitor staff documentation practices for consistency and accuracyCoordinate with clinics and internal departments to resolve documentation gapsServe as an escalation point for internal documentation-related inquiries Quality, Compliance & Process Improvement Ensure compliance with HIPAA, company policies, accreditation standards, and regulatory requirementsConduct quality reviews of current workflows and proceduresAnalyze trends impacting departmental performance and revenueDevelop and implement process improvementsCreate and update departmental policies, procedures, and training materialsMonitor performance metrics and workflow efficiency Cross-Functional Collaboration Partner with Revenue Cycle, Billing, Intake, Pharmacy, Clinical, and Sales teamsCoordinate communication between departments and external providersSupport organizational initiatives and special projectsAssist in achieving operational and financial goals Required Qualifications High School Diploma or GEDPrior experience in Health Information Management, Medical Records, Document Management, or related healthcare operationsExperience working with Electronic Medical Records (EMR) systemsStrong understanding of healthcare documentation and document management processesExcellent organizational, communication, and problem-solving skills Preferred Qualifications Associate's or Bachelor's DegreePrevious leadership or supervisory experienceExperience managing healthcare operations teamsExperience with payer portals and electronic document submissionsKnowledge of healthcare revenue cycle operations Technical Skills Successful Candidates Should Have Experience With Electronic Medical Record (EMR) SystemsMicrosoft Outlook, Word, and ExcelHealthcare document management processesScanning, indexing, retrieval, and records managementPayer portals such as Availity, NaviNet, or similar platformsOffice equipment including scanners, fax machines, and related technologiesAdvanced Microsoft Excel skills, including experience with Pivot Tables, VLOOKUPs/XLOOKUPs, formulas, filtering, sorting, and data analysisAbility to interpret data and use Excel to monitor trends, metrics, and operational performance Travel Requirement Up to 25% travel may be required. How to Apply To be considered for this position, you must complete the Culture Index Assessment. Culture Index Assessment http://portal.cultureindex.com/public/survey/general/0BFB8F0000 Important: Applications will not be reviewed until the assessment has been completed. If the assessment link does not open when clicked, please copy and paste the URL directly into your browser. If you continue to experience issues, try using a different browser. About AIS Healthcare AIS Healthcare is the nation's leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help providers deliver exceptional patient care and outcomes. We're looking for positive, hardworking leaders who are passionate about developing employees, improving processes, and making a difference in the lives of patients and providers. AIS Healthcare | Advancing Quality. Improving Lives.