Financial Services Operations Supervisor

Job Summary

Client is seeking a Financial Services Operations Supervisor in Purchasing. This role involves supporting the operations of a financial institution or department, working closely with team members and stakeholders to ensure accuracy, compliance, and efficiency in operational processes.

Responsibilities

• Plan and prioritize daily team workload to ensure efficient and accurate processing.
• Ensure daily preparation and reconciliation is completed timely and accurately.
• Verify and approve all departmental ACH and Wire requests.
• Ensure trade files are properly sent, confirmed, and reconciled prior to daily deadline.
• Service and Research Requests assignment and trend analysis.
• Approve, track, and report Process Improvement implementation.
• Daily department processing as needed.
• Be the Subject Matter Expert (SME) and first escalation point for the department.
• Manage Cost Basis and Tax Lot periodic reporting.
• Ensure compliance with company and department Policy and SOPs.
• Work with Management on process, policy, and SOP improvements.
• Ensure correct outlets are utilized for company, department, and process improvements.
• Manage internal projects to ensure deadlines are met; communicate with internal and external stakeholders to ensure buy-in and understanding throughout the process.
• Present department role PowerPoint to sales representatives and their staff.
• Provide meaningful, timely, and constructive feedback to associates and management.
• Lead weekly team meetings to discuss company, department and individual needs and goals.
• Lead monthly individual developmental meetings to facilitate open and direct dialog with team members to identify department improvements, career goals and employee development.
• Manage and facilitate employee training and development.
• Mentor and train junior team members.
• Complete periodic and annual reviews to be approved by Operations Manager.

Critical Competencies

• Perform all work with excellence and adhere to high standards for quality and integrity.
• Learn from past errors and pay close attention to work to avoid repeating mistakes.
• Pay attention to small details that others may overlook and maintain a focus on precision.
• Ensure all work and behavior aligns with relevant rules, regulations, policies, best practices and meets the company's standards of conduct.
• Strive to follow best practices for high quality work.
• Stay informed about current regulations and potential future developments by closely monitoring information sources.
• Maintain a positive and professional attitude.

Important Competencies

• Communicate concisely, directly, professionally and unambiguously in written and oral formats, consider the receiver's perspective to ensure clear understanding of the message's specifics and purpose.
• Display a natural curiosity and desire for a deeper understanding about people, processes and systems to ensure you are able to clarify and meet expectations.

Serving Principles

• Belonging: Foster a unified front, bridging diverse talents and perspectives towards our shared goals.
• Empowerment: Fostering a supportive environment where employees are encouraged to take ownership, make decisions, and drive positive change for the company and its customers.
• Pride: Cherish our work, team, and organization. Our pursuit of excellence and respect for our mission, colleagues, customers, and community fuels our collective success and sense of pride.
• Integrity: Trust, Credibility, Dependability. Our members and partners trusted us with their financial wellbeing, something we'll continually earn through integrity in everything we do.
• Innovation: Embracing change and seeking out creative forward-thinking approaches to better serve our customers and stay ahead of the competition.
• Customer Centricity: Putting the customer at the heart of each decision and striving to exceed their expectations at every touchpoint.

Education and Experience

• A High School Diploma required.
• A Bachelor's degree in finance, Accounting, Business Administration, or related field (or equivalent work experience) is a major plus.
• Previous experience of four plus years in a financial services or operations role.