Customer Finance Operations Supervisor

Responsibilities

• Oversee trade spend programs by establishing effective controls, processes, and procedures that ensure compliance with internal policies and accounting standards.
• Partner with customers, brokers, and sales teams to resolve deduction discrepancies and post-audit claims; lead documentation, calls, and negotiations to secure resolution and recovery.
• Maximize system functionality (SAP, EDI, and related trade systems) to drive data accuracy, financial accruals, tracking, and reporting efficiencies.
• Collaborate with Sales, Marketing, and third-party providers to design, implement, and manage trade programs and rebate processes, ensuring smooth execution and customer adherence.
• Analyze trade spend trends, ROI, and spend vs. plan; provide actionable reporting and recommendations for improvement.
• Lead, coach, and develop team members while monitoring key KPIs such as DDO, deduction and accrual aging, and overall process compliance.

Qualifications

• Education: Bachelors degree or equivalent experience preferred.
• Years of Related Experience: 3-4 years related experience.
• Knowledge/Skills/Abilities: Advanced PC skills including Microsoft Word, Excel, PowerPoint, Outlook, etc. Strong organizational skills. Database understanding, with querying experience. Advanced written skills. Demonstrated effective communication skills, including presentation skills. Effective interpersonal skills. Good mathematical comprehension. Demonstrated analytical and problem-solving skills. Ability to work within a budget. Knowledge of SAP or another ERP system preferred.

Benefits

Compensation and Benefits:

• The base salary range for this position is $60,000 - $68,000 annually with eligibility for a 10% annual incentive bonus, that is based on organizational performance.
• Beyond base salary, we offer a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a strong foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support programs.