Financial Services Specialist

About the role

The Financial Services Specialist plays a critical role in supporting the financial operations of the Student Accounts office at Holy Family University. This position is responsible for providing customer service related to student account transactions. The Financial Services Specialist works closely with students, parents, staff, and various campus departments to ensure accurate and timely billing, collection of tuition and fees, along with the day-to-day operations of the Student Accounts office. The Financial Services Specialist is expected to learn both Student Accounts and Financial Aid operations to better serve our students.

• Uphold the mission and core values of Holy Family University, supporting the education of students to assume lifelong responsibilities towards God, society and self.
• Accomplish assigned duties in an efficient, effective and competent manner.
• Strive for improvement and excellence in all work performed.
• Demonstrate the ability to effectively interact with and work with students, faculty, staff and the public.
• Follow and abide by all University policies, rules, regulations and guidelines.
• If an alternative work location is permitted or should become necessary, the employee must be able to perform all parts of this job description while working away from the office, on campus or a combination, and be proficient or willing to become proficient in the technology needed to work away from the office.

Responsibilities

• Assist in the communication of student billing statements, ensuring accuracy and completeness.
• Record all payments as they are received, including cash, checks, credit card payments, and wire transfers, by the end of the business day.
• Ensure that financial aid, scholarships, and third-party payments are accurately applied to student accounts.
• Monitor and reconcile student accounts to ensure accurate balances and charges.
• Audit and clear balances daily so that a hold is removed within 1 business day of account activity.
• During peak times (resident move-in weeks, academic registration periods), reconciliations should happen hourly.
• Update housing clearance documents with every change in status.
• Set up and monitor payment plans.
• Assist in adding Tiger Tag funds, adding/dropping housing related charges, and adding/dropping commuter meal plans.
• Review and apply withdrawal procedures, returning funds, and student refunds.
• Reconcile cash receipts to cash collected at the end of the business day.
• Serve as a point of contact for students, parents, and staff regarding inquiries related to tuition, fees, billing, and payments.
• Resolve billing issues and answer questions concerning tuition charges, financial holds, and account balances.
• Assist students in understanding payment plans and help them navigate available payment options.
• Answer detailed financial aid inquiries without needing to redirect students to that office.
• Respond to all