Financial Services Specialist

About the role

Fibre Federal Credit Union is seeking a Full-Time Financial Services Specialist for our Seaside, OR location with the need to support Astoria, OR and Warrenton, OR locations. The position offers a competitive salary and benefits package, including health, dental, vision, life, and disability insurance, paid vacation time, and a 401(k) plan.

Responsibilities

• Determine prospective members' qualifications for membership based on current field of membership.
• Transfer accounts for members and make appropriate referrals to cross sell a variety of Credit Union services.
• Open new share, checking, IRA, and certificate accounts, and maintain existing and closed accounts.
• Carry through related duties and activities according to Credit Union policies and procedures.
• Communicate professionally and effectively to provide superior member service.
• Obtain proper documentation of direct deposits and related duties.
• Process and maintain safety deposit box rentals, billing, and other related duties when applicable.
• Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.
• Submit loan application information for members to Consumer Lending.
• Complete member loan signings in accordance with Credit Union policies and procedures.
• Perform all cash handler functions at peak periods in the service center.
• Perform vault duties for the service center as needed.
• Provide exceptional member service.
• Maintain accuracy and fix identified mistakes in a timely manner.
• Follow Credit Union policies and procedures as outlined for Loans, Member Services, Tellers, the Employee Guide, and Security, ensuring all dual control and internal controls are followed within their area of responsibility.
• Provide assistance to service center personnel in the absence or unavailability of the manager or supervisor, including approvals and overrides.
• Open and close service center as needed.

Qualifications

• High school diploma or equivalent.
• Financial or credit union experience helpful but not required.
• Knowledge, skill, and mental development equivalent to completion of high school.
• Problem solving, interpersonal skills, oral and written communication, planning/organizing, quality control, dependability, and physical requirements as described.