Financial Services Representative I - Finance and Risk Management

Pima County Department of Finance and Risk Management is seeking a motivated and team-oriented individual to join their Revenue Management Division in the customer service section. This is an in-office position located in Tucson, AZ, and cannot be remote. Visa sponsorship is not available for this position.

About the Role

This position provides administrative support in a utility billing call center environment, handling customer inquiries both over the phone and in person. Responsibilities include maintaining databases, producing reports, calculating debits and credits, posting to customer accounts, and preparing legal paperwork for delinquent accounts. The ideal candidate enjoys collaborative teamwork, learning, and serving others in a fast-paced business environment.

Responsibilities

• Utilize utility billing systems to respond to, handle, and assist customer inquiries via telephone and in person, providing information or resolving problems based on County, departmental, or program rules and policies.
• Coordinate unit activity with other departmental sections, divisions, County departments, or outside agencies; act as an internal coordinator for support activities such as financial, court, or program-specific functions.
• Review and verify specialized documentation and initiate action.
• Create, maintain, or direct the maintenance of specialized databases, including inputting and retrieving data and producing complex computer-based reports; monitor and track information.
• Calculate debits and credits and accurately post to customer accounts; prepare legal paperwork for delinquent accounts for court processing.
• Research, compile, and perform initial analysis of information; prepare routine, recurring, and special reports, correspondence, memoranda, operations manuals, and other documents for supervisory review.
• Compile and summarize statistical and operational data; prepare periodic and special reports.
• Conduct and document confidential or sensitive inquiries for management while maintaining appropriate security and confidentiality.
• Establish and maintain specialized reference files and materials.
• May train other department staff.
• May receive money and prepare receipt documentation.

Requirements

• Two years of experience performing financial or administrative tasks providing support and coordination for a division or program.
• An associate’s degree from an accredited college or university in public or business administration, finance, accounting, or a closely related field may substitute for two years of required experience.
• Three years of experience with Pima County as an Administrative Assistant I or II or similar administrative classification may also qualify.

Preferred Qualifications

• Minimum two years of customer service experience, in-person and/or via phone.
• Experience in database maintenance and report generation.
• Experience in utility service and billing.
• Experience with Microsoft Excel.

Skills

• Proficiency in utility billing systems.
• Strong communication skills for handling customer inquiries.
• Ability to calculate debits and credits and post to customer accounts accurately.
• Experience with database management and report generation.
• Attention to detail and ability to maintain confidentiality.

Pay

Hiring Range: $19.74 - $23.19 per hour. Pay Range: $19.74 - $26.64 per hour. The actual salary offer will consider factors such as skills, qualifications, experience, education, licenses, training, and internal equity.

Schedule

This is a full-time, in-office position located in Tucson, AZ. The first review of applications will be on August 21, 2026.

Additional Information

• Some positions may require a valid Arizona Class D driver license at the time of application or appointment.
• Some positions may require certification as a Notary Public by the State of Arizona.
• Pre-employment background checks are required, including verification of work history, education, and criminal conviction history.
• Physical and sensory abilities include grasping, speaking in person and on the phone, and operating a motor vehicle.