Financial Services Representative-Full Time

About the role

This role provides quality service to internal and external members in person and over the telephone. Key responsibilities include promoting credit union products, maintaining office supplies, and performing various teller and member services duties.

Responsibilities

• Maintain working knowledge of and aggressively promote credit union products/services.
• Complete Sales Plus logs.
• Order and maintain department office supplies and supplies in individual work area.
• Prepare workstation daily and keep workstation organized.
• Process mail distribution (incoming/outgoing).
• Train/mentor other credit union employees as directed.
• Maintain update of work status to supervisor as required.
• Balance daily.
• Perform operational duties and troubleshoot problems with department equipment.
• Report errors, abnormalities, and out of balance conditions to supervisor immediately.
• Create new Excel reports and maintain current.
• Backup the duties of the head employee, and/or other functions as assigned by management.
• Perform all member service related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust, report travel requests, process balance transfer on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; safe deposit applications and member access; process electronic service requests, process and issue Visa or consumer loans, storage waivers; mortgage/home equity preliminary applications; process share to share or share to loan payment transfers; wire transfers; skip-a-payments; investigate account or card fraud and process any necessary paperwork and all member account related file maintenance requests according to procedures.
• Maintain working knowledge of; lending policy, loan approval guidelines, and other related laws and/or regulations; NADA values/resources, MLA and HMDA.
• Aggressively promote and sell the TruStage Lender Development Program to credit union members.
• Calculate loan term, rate, amount financed, and payment amount with all eligible insurance coverages.
• Absorb duties of the membership officer and/or notary as assigned and according to procedures.
• Perform duties to; unlock/lock entrance doors; schedule/assume responsibility for member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; clean loan files; keep loan vault in order; review security title and tracking exception report; handle any CPI follow-up issues; loan verifications; youth program related activities; handle all office deliveries; and department assigned side jobs.
• Perform all teller related duties, including but not limited to; balance cash drawer, checks received, TCDs or TCRs, and other miscellaneous items; process member deposits, payments, withdrawals, check cashing, mail requests; cashier checks, Visa/MasterCard cash advances, money orders, gift cards and other promotional items; scan checks and balance Check 21; open/close check printer and money order machine and instant issue machine; opening/closing of sub-accounts.
• Maintain updated brochures in lobby; supply of brochures and ensure they are up-to-date; maintain and verify all required logs are completed; process night drop-box or in-office drop box transactions; and perform all member acknowledgement desk related duties.

Requirements

• High school diploma or equivalent.
• Previous cash handling and customer service experience desired.
• Must attain all required licenses and/or certifications to perform duties of position.