Financial Services Representative

Scott Credit Union is seeking a full-time Financial Services Representative to join our team in the Wood River, IL area.

About Us

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values.

• Purpose: To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
• Mission: Members. Value. Community.
• Vision: Building Better Financial Futures.
• Values:
  • Accountability: I take pride and ownership in all I do.
  • Diversity: I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.
  • Growth: I will pursue professional development with the encouragement of Scott Credit Union.
  • Integrity: I will maintain the highest ethical standards.
  • Service Excellence: I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture.

• 11 paid holidays
• Competitive paid time off (PTO)
• Short-Term Disability (STD) that includes maternity leave
• 401k with employer match
• Medical, dental, and vision insurance options
• Educational reimbursement program
• Employee assistance programs
• Opportunities for career advancement
• Casual “dress for your day” dress code
• Positive team-oriented culture

A comprehensive benefit guide with a full list of our benefits can be found on our career page.

Responsibilities

• Identify, educate, present, and cross-sell SCU products and services to new and existing members in accordance with SCU’s member engagement model.
• Meet individual sales and operational goals, as well as assist the branch team in achieving branch goals.
• Recognize cross-sale opportunities through needs-based financial conversations, referring members to mortgage, business lending/services, and investments.
• Ensure consistent delivery of SCU’s member engagement model leveraging technology, including tablets, enhanced ATMs, and other digital service channels.
• Maintain cross-functional capabilities.
• Process financial transactions for members, including opening and closing accounts.
• Input, review, negotiate, and close member loan application requests.
• Process deposits and withdrawals from accounts.
• Perform all teller duties as needed.
• Provide one or more of the following services for members, in person, by telephone, or by mail:
  • Process deposits to share, share draft, and other savings accounts.
  • Disburse cash or check withdrawals.
  • Provide money orders and cash advances.
  • Receive loan payments and service charge payments for services.
  • Process transfers between accounts as required.
  • Process automatic distribution forms, recording allotments according to member's request.
• Daily open and close teller terminal, account for cash assigned, received, and disbursed.
• Accurately balance to teller terminal close report and remit daily work to the appropriate supervisor for disposition.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and report any positive matches to the BSA Group.
• Comply with BSA requirements of completing CTR and SAR.
• Respond to routine member inquiries regarding account operations, access to services, account discrepancies, and assisting members with service features.
• Work might be performed on the teller platform, at the Drive-Up windows, or in the lobby.
• Foster and maintain relationships with members.
• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Investigate member concerns, research, and recommend resolutions.
• Ensure member service satisfaction expectations are met.
• Operate computers to accurately post transactions, access account information, balance transactions, and update member account transactions and information.
• Assist others to complete tasks and work assignments.

Duties, responsibilities, and activities may change at any time with or without notice.

Schedule

Monday – Saturday (Saturday rotation as scheduled), with varied hours depending on operational needs.

Requirements

• A High School Diploma or GED
• One year of customer service experience
• Personal computer experience, including Microsoft Office products

Is This Role a Good Fit?

Ask yourself the following questions to determine if this job is the right fit for you:

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you detail-oriented and like working with numbers?
• Do you thrive in a fast-paced environment?
• Are you a positive person who enjoys working as part of a team?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?