Financial Services Representative

About the role

The Financial Services Representative is responsible for counseling and cross selling members on all services offered by Founders and is responsible for making decisions on loans as specified in the Loan Originator section of Loan Policy.

Responsibilities

• Understand and explain the new eligibility requirements for membership
• Open new accounts (Savings, checking, money management, etc.), account maintenance, ordering checks and assisting members with any problems they may incur with our services
• Understand and recognize FFCU products and services and be comfortable cross selling Call 24, Online Banking, Mobile Banking, eStatements, Visa Debit/Credit Cards, ATM cards, etc.
• Responsible for establishing share certificates and IRA's, including counseling the members on the features and benefits, processing account maintenance as required, and staying abreast of all regulations relating to these accounts
• Maintain an individual cash box and comply with all regulatory and procedural guidelines associated with performing necessary transactions
• Responsible for overall plastic card maintenance in branch (includes processing applications, issuing cards, blocking cards, changing PINN #'s, assisting with problems, etc.)
• Interview applicants, read and understand credit reports and cross sell Founders loan products
• Must offer additional products such as GAP, extended warranties, payment protection, etc.
• Refer members to Founders Investment and Insurance Service agents
• Approve loans to members within Matrix Lending authority guidelines
• Seek further approval for loan requests exceeding set limits
• Must have complete knowledge of Founders' Loan Policy, loan programs, and procedures
• Provide assistance with the collection of delinquent accounts
• Verify that all secured loans have properly recorded liens, insurance verification, and necessary values obtained prior to loan closing
• Must be able to work in various offices, as needed
• Comply with Founders' policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA
• Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality
• Always encourage a positive member experience that helps create financial opportunities to improve the quality of life for all our members
• All other duties as assigned

Requirements

• Minimum two years of experience in a financial institution handling complex member issues, or two years of customer service experience
• Associate degree (2-year degree)
• Strong interpersonal and communication skills, with the ability to build positive relationships with members
• Ability to work efficiently, accurately, and independently in a fast-paced environment
• Proficiency with computer systems and ability to learn new software as needed
• Bilingual (English/Spanish) applicants strongly encouraged to apply — not required but highly valued for serving our diverse membership
• Candidate must be available Monday-Thursday 8am-5pm, Friday 8am-6pm
• Individual must have reliable transportation with the ability to work on-site at local offices
• Initial training as well as supplemental training will be completed at a training center in Lancaster, SC, or Rock Hill, SC

Benefits

• Paid Holidays
• Paid Time Off
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible spending accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining
• Fit Founders Wellness Program