Financial Services Representative

Responsibilities

• Counsel and cross-sell members on all services offered by Founders and make decisions on loans as specified in the Loan Originator section of Loan Policy.
• Understand and explain new eligibility requirements for membership.
• Open new accounts, account maintenance, ordering checks, and assist members with service-related issues.
• Recognize and cross-sell FFCU products and services, including Call 24, Online Banking, Mobile Banking, eStatements, Visa Debit/Credit Cards, ATM cards, etc.
• Maintain share certificates and IRAs, and counsel members on account features and benefits.
• Manage individual cash box and comply with regulatory and procedural guidelines.
• Process plastic card applications, issue cards, change PIN numbers, and assist with card-related issues.
• Interview applicants, read and understand credit reports, and cross-sell Founders loan products.
• Offer additional products like GAP, extended warranties, payment protection, etc.
• Refer members to Founders Investment and Insurance Service agents.
• Approve loans within Matrix Lending authority guidelines and seek further approval for larger requests.
• Provide assistance with collecting delinquent accounts, verifying loan closings, and ensuring proper documentation.

Requirements

• Minimum two years of experience in a financial institution handling complex member issues, or two years of customer service experience.
• Associate degree (2-year degree).
• Strong interpersonal and communication skills, with the ability to build positive relationships with members.
• Efficient, accurate, and independent work in a fast-paced environment.
• Proficiency with computer systems and ability to learn new software.
• Bilingual (English/Spanish) applicants strongly encouraged, though not required.

Benefits

• Paid Holidays
• Paid Time Off
• Family-oriented culture with work-life balance
• Retirement Plan (401k with employer contributions + Pension Plan)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance
• Voluntary Supplemental Life Insurance coverage
• Flexible Spending Accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement for further education
• Certification assistance for professional development
• Pre-employment background check, drug screen, credit investigation, and previous employer references

Qualifications

Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality. Always encourage a positive member experience that helps create financial opportunities to improve the quality of life for all our members.