Financial Services Representative

About the role

TLC Credit Union, a Division of Fibre Federal Credit Union, offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people. TLC Credit Union is seeking a Full-Time Financial Services Representative who will contribute to our vision of impacting the way our members achieve their financial goals through exceptional relationships, services and products.

Responsibilities

• Provide members with service for a variety of paying and receiving transactions.
• Provide prompt, courteous, and friendly service.
• Able to answer basic member questions related to all phases of the Credit Union.
• May perform vault duties at some service center locations.
• Perform paying and receiving transactions including deposits, withdrawals, loan payments, and miscellaneous transactions.
• Assist members with payroll transactions, stop payments, address changes, statement copies, wire transfers, and removing and/or adding flags.
• Cross sell Credit Union services as opportunities arise.
• Balance assigned teller cash daily according to policy.
• Cross train in other areas of the teller department where needed.
• Assist members with online banking needs including manual registration, password reset, unlock users, and add/remove linked accounts.
• Submit loan application information for members to Consumer Lending.
• Process skip payment requests.
• Perform IRA withdrawals.
• Open new share accounts including sub accounts, certificates, and checking accounts.
• Instant issue cards to members.
• Complete tickets in Member Services queue.
• Establish membership for new members.
• Remove signers from personal accounts.
• Complete name changes on accounts.

Requirements

• Provide exceptional member service in a friendly and efficient manner.
• Outstanding communication skills.
• Bilingual abilities are preferred but not required.
• Recent cash handling skills preferred.
• Ability to lift 20 pounds and carry a cash drawer.
• Ability to stand for extended periods as required.
• Possess high school diploma or equivalent.
• Always maintain professionalism.
• Be reliable and dependable.
• Be bondable.
• Must successfully complete a background check, credit check, and drug screening.

Benefits

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 Paid Holidays
• 2 Floating Holidays
• Opportunities for growth within the company

Pay

Starting Pay: $20.50; Wage Range: $20.50 - $29.41

Schedule

Full-Time, on‑site position located in Warrenton, OR with occasional support to Astoria, OR and Seaside, OR.