Financial Services Representative

About the role

Fibre Federal Credit Union seeks a Full-Time Financial Services Representative to join our team in Longview, Kelso, Castle Rock, and Woodland, WA. The position offers a competitive salary range of $18.82 - $29.41, with benefits including health, dental, vision, life, and disability insurance, paid vacation time, paid volunteer hours, a 401(k) plan, paid holidays, and 6% matching contributions.

Responsibilities

• Provide members with service for a variety of paying and receiving transactions.
• Answer basic member questions related to all phases of the Credit Union.
• Perform vault duties at some service center locations.
• Balance assigned teller cash daily according to policy.
• Assist members with payroll transactions, stop payments, address changes, statement copies, wire transfers, and removing/additional flags.
• Cross-sell Credit Union services as opportunities arise.
• Able to cross-train in other areas of the teller department as needed.
• Assist members with online banking needs including manual registration, password reset, unlock users, and add/remove linked accounts.
• Submit loan application information for members to Consumer Lending.
• Process skip payment requests.
• Complete tickets in Member Services queue.
• Open new share accounts including sub accounts, certificates, and checking accounts.
• Instantly issue cards to members.
• Establish membership for new members.
• Remove signers from personal accounts.
• Complete name changes on accounts.

Requirements

• High school diploma or equivalent.
• Recent cash handling skills preferred.
• Bilingual abilities are preferred but not required.

Qualifications

• Exceptional communication skills.
• Ability to lift 20 pounds and carry a cash drawer.
• Ability to stand for extended periods as required.
• Professionalism and reliability.
• Be bondable.

Benefits

• Competitive salary range.
• Health, dental, vision, life, and disability insurance.
• Paid vacation time.
• Paid volunteer hours.
• 401(k) plan contribution.
• Paid holidays.
• 6% matching contributions.

Schedule

This is a full-time position with specific schedules at each location.

Pay

The starting pay is $20.50 per hour, with a wage range of $18.82 - $29.41.

Benefits

• 100% employer-paid health, dental, vision, life, and disability insurance.
• Paid vacation time.
• Paid volunteer hours.
• 6% 401(k) Plan Contribution.
• Paid holidays.
• 2 Floating Holidays.

Position Qualifications

• Provide exceptional member service in a friendly and efficient manner.
• Physical requirements include the ability to lift 20 pounds and stand for extended periods.

Applicant Requirements

• High school diploma or equivalent.
• Recent cash handling skills preferred.
• Bilingual abilities are preferred but not required.