Financial Services Representative

Essential Functions & Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments, and issues negotiable items such as money orders, cashiers checks and gift cards to members.
• Processes transfers from member accounts as requested.
• Prepares member wire requests.
• Balances cash drawer daily, and maintains security of assigned cash drawer at all times.
• Assists with nightly branch balancing duties.
• Assists with cash drawer discrepancies or posting errors.
• Assists members with opening and closing accounts.
• Identifies member needs and recommends products; addresses and resolves member problems, inquiries or complaints.
• Ensures all documents are complete and contain accurate information.
• Interviews members to determine loan type/product to fit their needs.
• Prepares and reviews all loan documents for completeness and accuracy; schedules the loan closing and funding.
• Verifies loan documentation for accuracy, completion, and adherence to policies and procedures.
• Knows all Credit Union lending policies and procedures.
• Knows all State and Federal lending laws, rules and regulations.
• Safeguards loan documents and files them in electronic data storage system.
• Forwards loan documents to appropriate departments for filing with applicable provider or state agency.
• Identifies member needs, offers other credit union products/services and educates members on ancillary loan products.
• Assists with other branch duties as needed.