Financial Services Onsite Chat Specialist

Join our dynamic team in Sumter, SC where every interaction is an opportunity to make a difference. We are seeking passionate individuals to join us on site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Candidates must reside within commuting distance to our office.

About the role

As a Customer Chat Specialist at Foundever, you will support customers through secure digital chat channels for one of the largest banking and financial services providers in the U.S. You will assist customers with account questions, service requests, and financial inquiries while delivering professional and accurate support through written communication. This role is ideal for individuals who prefer written communication over phone interactions and thrive in fast-paced, detail-driven environments. Associates are responsible for following banking, security, privacy, and compliance regulations while providing a high standard of customer care.

We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.

Responsibilities

• Support customers via secure digital chat channels for a major U.S. banking and financial services provider
• Assist with account questions, service requests, and financial inquiries
• Deliver professional and accurate support through written communication
• Follow banking, security, privacy, and compliance regulations
• Maintain a high standard of customer care

Requirements

• Must reside in Sumter, SC, or within commuting distance
• Must be at least 18 years old
• High school diploma or GED equivalent is required
• Experience in chat, banking, financial services, or contact center environments preferred
• Flexible availability during operating hours
• Strong written communication skills, including grammar, professionalism, and tone
• Ability to handle confidential financial information while following security and privacy regulations

Skills

• Written Communication: Clear, professional, and empathetic chat communication
• Digital Navigation: Ability to navigate multiple systems and tools efficiently
• Attention to Detail: Accurate documentation and careful handling of customer information
• Problem Solving: Ability to assess customer needs and follow support processes effectively
• Customer Care: Delivering a positive experience through timely and thoughtful support
• Adaptability: Comfortable learning new systems, workflows, and banking procedures
• Reliability: Dependable with a strong commitment to quality and compliance

Pay

Starting at $17/hour, with paid training at $15/hour.

Schedule

Minimum 40 hours per week, with weekend availability as needed.

Benefits

• 401(k)
• Medical, dental, and vision coverage
• Wellness programs
• Paid time off
• Employee discounts
• Clear pathways for career advancement within the company

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.