Financial Services Manager
Position Summary
Healthcare Services Group, Inc. (HCSG) is seeking a dedicated and experienced Financial Services Manager (FSM) to join our dynamic team. The FSM is assigned to a portfolio of commercial accounts and is responsible for all aspects of billing, credit, and collections for those accounts. The successful candidate will play a crucial role in maintaining the financial health of our organization by engaging with clients, identifying potential issues, and developing strategic plans to minimize risks and optimize receivables collection. This role requires a combination of experience, creativity, and strong verbal and written communication skills.
Position Responsibilities
Client Engagement: The Financial Services Manager works with the sales, operations, legal, HR, and finance teams to ensure that the financial performance of the company’s clients is monitored and proactively managed. Engages with clients to understand their financial status and potential challenges in order to negotiate favorable terms for receivables collection.
Makes regular client meetings to discuss billing and collections, and to provide updates on financial performance. Handles customer service calls related to billing and collections with a focus on excellence.
Monitors accounts receivable aging reports to identify overdue accounts and coordinates follow-up, clarification, and collection efforts.
Risk Management: Executes credit/risk analysis to assess client financial stability and prepares Aged Trial Balance reports, conducting necessary financial research to support decision-making processes. Collaborates with internal teams to implement risk management measures.
Develops a keen understanding of industry dynamics, especially in Long Term Care and Medicare/Medicaid reimbursements, to anticipate challenges and opportunities for account collection.
Communication: Handles customer service calls related to billing and collections with a focus on excellence. Engages in tactful communication with internal stakeholders and external clients with the ability to discuss intricate financial details clearly and concisely.
Qualifications
Bachelor’s degree in Finance, Accounting, or a related field.
3 to 5 years of proven experience in accounts receivable management and risk mitigation.
Excellent communication, negotiation, and customer service skills.
Ability to work independently and collaboratively in a team environment.
Proficiency in relevant software and financial tools such as Excel.
Prior experience in the long-term care industry is highly desirable, along with an understanding of Medicare/Medicaid reimbursements.
Familiarity with the bankruptcy process.
Strong entrepreneurial spirit.
Demonstrates integrity and handles private records and sensitive material with strict discretion.