Financial Services Coordinator
Job Summary
The Financial Services Coordinator provides client service and operational support within a financial services environment, partnering closely with advisors to deliver a high-quality client experience. The position supports account administration, client relationship management, and business development efforts while ensuring accuracy, efficiency, and compliance.
Job Responsibilities
- Serve as a primary client service contact, ensuring timely, accurate resolution of client requests while delivering a high-quality service experience
- Cook up and support client engagement activities, including preparation of meeting materials and management of advisor schedules to optimize client interactions and time utilization
- Support end-to-end account administration processes, ensuring accuracy, timeliness, and adherence to service-level expectations across new accounts, transfers, and maintenance activities
- Maintain accurate client and prospect data within CRM and account systems, supporting effective relationship management, reporting, and business development efforts
- Support client onboarding and lifecycle management by ensuring complete, compliant documentation and seamless transition from prospect to active client
- Complete client communication and engagement initiatives to strengthen relationships, support retention, and enhance the overall client experience
- Partner with advisors to support marketing and business development efforts, including campaign tracking, event coordination, and referral management
- Ensure adherence to regulatory requirements and internal compliance standards through diligent documentation, recordkeeping, and quality control practices
- Collaborate with team members and leadership to enhance operational efficiency, improve workflows, and support a consistent, high-performing office environment
Minimum Required Qualifications
- An equivalent combination of education, training, and experience will be considered.
- A high school diploma or equivalent.
- 1+ years of customer service experience, administrative support and/or relevant transferable experience.
- A current Life and Health Insurance License, or ability to obtain within 6 months.
- A current Notary Public and Medallion Signature Guarantee designation, or ability to obtain within 2 months.
Preferred Qualifications
- 2+ years of direct wealth management operational support experience.
- Experience working in a credit union, banking, financial services, or other highly regulated environment.
- Absence of current FINRA registrations, including Series 7 and Series 63.
- Successful completion of the Securities Industry Essentials (SIE) exam.
- Knowledge of CRM systems and data management practices, ensuring accuracy and integrity of client information.
- Ability to maintain a high level of attention to detail while handling sensitive and confidential information.
- Knowledge of regulatory and compliance requirements related to financial services and documentation standards.
- Ability to collaborate effectively and adapt to evolving processes, systems, and business needs.
Work Environment
Onsite work environment; requires regular use of online tools, systems, and collaboration platforms. General office setting when working onsite. Role requires working out of different branch locations, rotating based on business needs; weekly schedule will vary in location. Occasional travel to branch locations, vendor sites, or other business-related locations. Attendance at offsite meetings, events, or conferences as needed.
Physical Abilities
- Ability to work at a computer in a stationary position for up to 8 hours per day.
- Ability to occasionally carry light materials (e.g., laptop, presentation materials).
- Ability to travel for business by car or air and stay in public accommodations as needed.