Financial Services Coordinator

About the Role

Provide support to the Finance & Accounting Services Office on billing and cash receipting. Responsible for advising students and parents on financial matters, while working closely with the Financial Aid staff. Deliver quality customer service in person, by phone, email, and/or mail.

Northwood University stands apart in higher education with a philosophy grounded in The Northwood Idea — emphasizing freedom, free-enterprise, personal responsibility, and limited government. The ideal candidate will feel a strong alignment with Northwood’s mission and values, embracing a culture of academic excellence, accountability, and earned success.

Responsibilities

• Support and understand Northwood’s Code of Ethics, Values, and Outcomes
• Answer phone and respond to emails with courtesy and accuracy
• Greet and assist internal and external customers that visit the office
• Accurately receipt in check, cash, and wire payments
• Produce and send monthly student account statements by mail and/or email
• Update student addresses in Colleague as changes are received, and according to USPS standards
• Print student and employee ID cards as needed
• Add employee and/or student meals to ID cards as needed
• Post miscellaneous charges/credits to student accounts (e.g., housing fines)
• Generate reports to verify accuracy of charges
• Enter billing codes and generate reports to verify accuracy
• Handle third-party billing (military and corporate)
• Apply University of the Aftermarket and SAP manual tuition charges as needed
• Work with the Financial Aid office to run processes to apply scholarships and loans to student accounts
• Review student accounts for accuracy and generate student refunds weekly
• Set up and monitor student payment plans
• Scan checks to the bank daily
• Participate in new student orientations

Requirements

• Exceptional customer service skills
• Thorough working knowledge of Microsoft Office
• Able to learn various software applications easily
• Understanding of accounting and other business processes
• Understanding of student accounts receivable processes
• Colleague experience preferred, but not required

Expectations

• Provide excellent customer care to both internal and external customers
• Effectively collaborate with key departments
• Complete tasks timely and accurately
• Be detail-oriented
• Be willing to take on new tasks
• Work well independently and as part of a team
• Maintain professionalism and confidentiality
• Accurately input data into Colleague
• Demonstrate problem-solving skills
• Collaborate and cross-train with department colleagues
• Be able to multi-task and handle interruptions well