Financial Services Consultant -SIE & Registered - Charlotte, NC National Contact Center
About the role
This is a Financial Industry Regulatory Authority (FINRA) Registered role primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices, and overall retirement and financial education.
Responsibilities
- Establishes rapport quickly with participants, setting them at ease and providing direction regarding financial transactions and long-term asset planning.
- Understands participant needs and outlines appropriate solutions leveraging TIAA products and services, explaining viable options using clear and simple explanations.
- Answers participant questions by communicating financial plan details and providing further explanation when necessary.
- Executes transactions and service requests on behalf of participant.
- Maintains records of all participant interactions, including inquiries, complaints, and actions taken, as well as banking service transactions performed.
- Refers participant to business partners when appropriate to help participant achieve their desired outcome.
Requirements
- Associate's Degree or Equivalent Experience Preferred
- No Experience Required
- FINRA Registrations: SRC Indicator: Series 6 or 7; Series 63 Licenses and Certifications: Life and Health Insurance License (Multi-state) - Multiple Issuers required within 120 Days
Qualifications
- Strong customer service mindset
- Professionalism - reliable, possesses high quality standards, collaborative and team-oriented, respectful and inclusive, demonstrates strong attention to detail and able to work well in a structured operational environment
- Ability to communicate clearly and professionally verbally and in writing
- Demonstrate care, compassion, and empathy
- A learner’s mindset, being coachable and open to feedback
- Performs well in a scheduled work environment
- Banking, Call Center, Customer Service or Sales experience is helpful (though again, not required)
- Not providing financial advice
Skills
- Adaptability
- Collaboration
- Communication
- Conflict Management
- Customer Engagement
- Digital Savviness
- Innovation
- Inspires Others
- Prioritizes Effectively
- Resourcefulness
Benefits
Financial Consultants are paid at a base pay rate determined by your relevant experience and market data associated with the position and hiring location. Our total compensation package includes an hourly rate plus an annual bonus with a target of 15% of your base pay and eligible earnings. The potential total compensation range for this position based on the target bonus rate is between $47,000 and $66,700.
Pay
Base Pay Range: $24.04/hr - $28.85/hr
Schedule
Hours of operation are Mon - Fri 8:00 am to 10:00 pm Eastern Time.
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
Drug and Smoking Policy
TIAA maintains a drug-free and smoke-free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, please click here.