Financial Services Consultant III

About the role

The Financial Services Consultant III creates an enjoyable, memorable, and impactful experience through exceptional member service while building strong, long-term financial relationships. This role engages in consultative conversations to identify members' financial needs and recommend solutions to improve their financial well-being. As a branch leader, the Consultant assists team members with complex services and problem resolution, upholds service-level expectations, and coaches team members to advance their skills.

Responsibilities

• Engage in meaningful consultative conversations to uncover members’ needs and recommend products and services.
• Display empathy and passion for helping members achieve their financial goals.
• Assist members with opening/closing deposit products and services.
• Recommend lending products/services and assist with loan applications via video lending or refer to a branch lender.
• Identify and refer investment opportunities to A+ Wealth Management.
• Assist with opening and servicing fiduciary accounts, including POAs, Trusts, Estates, IRAs, and HSAs.
• Open, close, and service Business Memberships, including sole proprietorships and associations.
• Process financial transactions and service requests.
• Operate, maintain, and balance a cash drawer (as assigned).
• Assist members with disputes and fraudulent transactions.
• Perform updates to members’ accounts (e.g., ownership changes, beneficiary updates, address changes).
• Assist with safe deposit box services, including entry, opening, and closing (where applicable).
• Provide Notary Public services.
• Meet or exceed goals to support branch growth and member experience.
• Coach team members to enhance member service, consultation proficiency, and operational/compliance knowledge.
• Serve as a branch expert on A+FCU products and services.
• Facilitate and/or attend branch meetings and trainings.
• Perform branch vault responsibilities (balancing, buy/sells, cash recycler management).
• Balance and load ATMs (where applicable).
• Perform or oversee daily branch tasks (e.g., opening/closing duties, preparing outgoing currency shipments).
• Assist management with branch reports.
• Perform monthly, quarterly, and annual branch audits (as assigned).
• Monitor branch cash levels and place orders/shipments as needed.
• Perform supervisor overrides and check approvals.
• Open/close the branch and adhere to safety procedures.
• Assist other branch locations as needed.
• Maintain strong knowledge of credit union products, services, and policies/procedures.
• Volunteer for business development and community events.
• Represent the A+FCU brand and mission in the community; uphold professionalism and outreach standards.
• Deepen relationships at community/business events by recommending A+FCU products and services.
• Adhere to all A+FCU policies and procedures.
• Maintain strict compliance with laws, rules, regulations, and internal controls.
• Complete required regulatory training as assigned.
• Perform all other duties as assigned.

Requirements

• High school diploma or G.E.D. equivalent.
• Three years of financial institution experience.
• One year of supervisor experience.
• Strong interpersonal skills, including empathy, compassion, and understanding.
• Excellent written and verbal communication skills with a professional, positive business approach.
• Strong knowledge of bank/credit union policies and procedures.
• Attention to detail and ability to follow through on tasks.
• Ability to work independently and as part of a team, with flexibility to adapt to change.
• Strong time management and organizational skills.
• Basic math and computer skills; Microsoft Office Suite knowledge preferred.
• Ability to travel between branch locations:
  • Floater branch – at least 25% of the time.
  • Non-Floater branch – at least 5% of the time.
• Ability to stand for long periods and frequently reach, lift, bend, carry, or finely manipulate/key-in data.
• Stamina to work at least 40 hours per week (full-time team members).
• Problem-solving skills to identify and resolve member issues.
• Ability to communicate extensively via in-person, email, written, and telephone channels.

Decisions requiring supervisory approval include exceptions outside role limits, legal questions, and situations outside A+FCU policies and procedures.

Pay

$23 hourly minimum.

Benefits

Full-time team members are eligible for benefits (details not specified in the posting).