Financial Services Agent Work-At-Home
About the role
We're seeking a Customer Service Representative to join our team supporting financial services. This role requires strong problem-solving skills, active listening, and the ability to provide clear, effective solutions.
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Requirements
- A high school diploma or GED
- 6+ months of customer service or sales experience preferred
- Work from home environment in a private residence matching the address on file
- Comfortable working with company-issued equipment such as a webcam if applicable
- An Internet/Broadband Internet Connection such as DSL or Cable, not Satellite, Dial-up, or Wireless Internet connections (5G)
- Your workstation must be connected directly to the Internet with proof of a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps
- Must not be on any corrective action or performance plans
- Must have held your current position for 6+ months
- Must have relevant industry/program experience
Qualifications
- High school diploma or GED
- 6+ months of customer service or sales experience preferred
Skills
- Natural problem-solver
- Good with people
- Active listener
- Detail-oriented
- Calm under pressure
- Genuinely cares about leaving customers better off than when they reached out
Benefits
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leverage leadership development programs that really grow your career
- Access to open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Pay
Compensation is commensurate with experience.
Schedule
The schedule is flexible but requires availability during business hours.
Location Note
We are currently hiring for this position in Tucson, Arizona.
Why Alorica?
Our culture is built around showing up as our authentic selves, delivering results that matter, and making customer experiences that actually work. We offer a range of benefits including health, dental, and vision coverage, paid time off, and flexible pay options. Join us and make a difference!
What We Offer
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leverage leadership development programs that really grow your career
- Access to open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Values
- Bold – We challenge conventions and take smart risks
- Relentless – We deliver results, no matter what it takes
- Connected – We work as One Alorica because we're stronger together
- True – We show up as our authentic selves, every single day
How to Apply
If you're ready to join us and make a difference, apply today! Equal Opportunity Employer – Veterans/Disabled