Financial Service Representative - Part time

Responsibilities

• Provide exemplary customer service to all bank customers
• Answer questions and provide information upon request from bank customers
• Assist customers in understanding and utilizing the bank's products and services
• Open and service new and existing bank customer accounts
• Assist and support the Lobby Manager in leading other employees to meet and exceed excellent customer experience
• Maintain and operate a teller cash drawer to process customer transaction requests
• Establish and maintain customer records to adhere to all banking regulations
• Help assure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations
• Interview consumers desiring to establish a banking relationship with Third Coast Bank SSB
• Maintain current knowledge of bank products and services offered
• Open new accounts and service existing accounts for personal and commercial customers
• Obtain consumer identification information as required per CIP and the USA Patriot Act (prior to opening an account)
• Obtain all required identification information and commercial documentation for business customers as required per CIP (prior to opening a business account)
• Update customer files, signature cards, resolutions, etc. for bank records
• Screen personal account holders via ChexSystems
• Screen commercial accounts via FIS eAccess/ChexSystems online
• Process ATM/Debit Card and check order requests
• Establish and reset online banking access through NetTeller
• Cross-sell bank products and services to new and existing bank customers
• Open, close and service certificates of deposit for personal and commercial customers
• Process Individual Retirement Accounts (IRA) opening, closing, and transfer requests
• Establish and update new account files
• Maintain daily rate sheet
• Serve as a Notary for bank customers and bank personnel (if approved by bank Cashier)
• Maintain and operate a teller cash drawer
• Assist bank customers with account deposits, check cashing, and savings and checking withdrawals
• Process loan payments
• Issue cashier's checks and money orders
• Keep records of money and negotiable instruments as required per banking regulations
• Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation
• Answer general account questions for bank customers
• Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with FIS
• Balance cash drawer at the close of the business day
• File all proof work at the close of the business day
• Open and close safe deposit boxes via FIS (if applicable at assigned branch location)
• Establish and update safe deposit box account files (if applicable)
• Prepare new and updated safe deposit box contracts (if applicable)
• Allow access to Safe Deposit Box Vault to customers (if applicable)
• Complete entry tickets for customers accessing box and enter the data into FIS (if applicable)
• Maintain current job knowledge and adhere to all bank policies and procedures
• Maintain current job knowledge of bank products and services
• Practice quality teamwork to ensure the success of the bank as a whole as well as assigned banking center
• Answer telephones, answer questions and direct callers to proper Bank personnel
• Assume responsibility for various department functions in the absence of staff members or in overwhelming situations
• This position has no supervisory responsibilities

Requirements

• High school diploma or general education degree (GED) required; Bachelor's degree preferred
• Minimum of one (1) year teller experience
• Two (2) years of new accounts experience or related experience and/or training; or equivalent combination of education and experience
• Work related experience consisting of a financial institution cash handling and customer service background
• Educational experience