Financial Service Representative (Loan Officer)

Schedule

Full Time; Monday – Friday 8:40am – 6:15pm (Weekends Off)

Location

1047 S Main St Moab, UT 84532

Job Description

• Member Focus: Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Includes opening new accounts, servicing existing accounts, and explaining MACU products and services.
• Loan Servicing: Origination of loans by accepting, reviewing, and approving loan applications. Interviews loan applicants, reviews credit report, and cross-sells loans. Prepares loan documentation, initiates credit reports, and conducts closings for home equity, personal, and auto loans.
• Other Responsibilities: Acts as a liaison to Business Services, reaches out to the community through outbound phone calls and by attending SEG events, performs Teller duties as needed, represents the credit union in a professional manner, keeps work area neat and clean, responds to communication in a timely manner, actively participates in product knowledge courses, complies with all regulations as required by law, may require travel to other branches, and performs other duties as assigned.

Knowledge, Skills, and Abilities

• Experience: At least 1+ year of retail banking or related sales and customer service experience. Ability to recommend credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling member activities and requests. Ability to prepare loan documents and cross-sell financial services to ensure quality service. Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication.
• Education: High school diploma or equivalent. Requires valid driver’s license for travel.
• Licenses, Certifications, and Trainings: Requires valid driver’s license for travel. Training to be completed: Mountain America Accounts and Lending, Required regulatory and compliance trainings, Notary Public, NMLS Certification, Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration, Computer/Office Equipment Skills: Basic computer operating skills, Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel), Type a minimum of 35 words per minute preferred, Symitar experience preferred, Managerial Responsibility: No supervisory/managerial responsibilities.

Physical Abilities / Working Conditions

• Physical Demands: Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally. Weight lifted or force exerted: Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
• Environmental: Noise Environment: Moderate noise (business office with computers and printers, light traffic).