Financial Service Representative Lapalco 5122

About the role

Join the extraordinary team at Jefferson Financial FCU, a division of Keesler Federal Credit Union. We offer a comprehensive range of benefits including medical, dental, and vision insurance, short-term and long-term disability benefits, and various financial incentives.

Responsibilities

• Creates, opens, and processes new consumer & business member accounts and cross-sells services to members.
• Explains products' and/or services' value, benefits, features, rates, and fees to members.
• Conducts high-quality interviews with members and potential members to meet their needs using the AIDINC® system.
• Uses Opening Act (OA) system to create membership, new account, and deposit services in Symitar.
• Builds and submits loan applications to Central Lending Decision Makers for a decision.
• Takes steps to disburse loans under the guidance of Branch Manager, Assistant Branch Manager, or Loan Officer.
• Represents the credit union professionally, providing prompt, efficient, and accurate service in processing transactions.
• Maintains control of cash by double-counting all cash received and disbursed, or being diligent in dual control procedures.
• Verifies checks for deposit, ensuring they are properly endorsed and deposited according to credit union policy.
• Utilizes True Checks within guidelines to conduct thorough checks.
• Provides account information to member account owners for consumer & business accounts.
• Works to resolve members’ concerns, complaints, discrepancies, and problems through available resources and product knowledge.
• Refers problems through the chain-of-command for resolution and tracks member concerns using Synapsys CRM.
• Completes loan applications over the phone or in person, ensuring proper documentation and disbursement.
• Maintains control of collateral and ensures borrower understanding of terms to avoid defalcation.
• Provides insightful guidance and assistance to members through the AIDINC process, aiming to exceed member service goals.
• Strives to exceed goals set by the credit union with regard to member service and sales of all products and services offered.
• Maintains confidentiality and dependability, accurately interpreting the Fair Credit Reporting Act as it applies to credit union loans.
• Completes training for this position as directed by management and actively participates in training classes.
• Outreach to members for products or services through outbound phone calls and effective use of TMA skills.
• Maintains proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act, and other necessary computer systems.
• Ensures compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Red Flag Program, and REG CC.
• Identifies potential member service needs through the AIDINC system and adheres to department policies and procedures.
• Maintains branch office equipment and supplies, assists in balancing the ATM and Night Depository as directed.
• Provides merchant referrals directly to merchants for business accounts.
• Maintains proficiency in Microsoft Word, Excel, and internet/e-mail usage.
• Keeps up-to-date with emerging technologies and home banking/bill paying services.

Requirements

• A high school education or GED.
• Completion of Lending Class, New Accounts training, and Teller training through the KFCU Training Department.
• Ability to operate computer terminal, computer printers, calculator, fax machine, copier, telephone, fax machine, currency counter, and copier with accuracy and attention to detail.
• Outgoing personality, helpful member service attitude, and ability to sell credit union products and services.
• Strong basic math skills, accuracy, and attention to detail.
• Knowledgeable of teller transactions relevant to the position.
• Confidentiality and dependability.
• Exceptional oral and written communication skills.
• Interpersonal skills: courtesy, tact, and diplomacy.
• Extensive use of personal PC required.
• Proficient in Microsoft Word, Excel, internet, and e-mail.
• Familiarity with home banking and bill paying services.
• Active participation in and successful completion of The Member Advantage (TMA) training within 9 months of employment.
• Active participation in and successful completion of TMA Annual Accelerator training classes.

Qualifications

• One year to three years of similar or related experience.
• Knowledgeable of Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Red Flag Program, and REG CC.
• Ability to navigate the internet to search for data and complete online forms.
• Familiarity with emerging computer technology, such as mobile devices, imaging technology, and social media.
• Experience with Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act, and other necessary computer systems.