Financial Service Representative 1 (Personal Banker) - Lyons Branch

Responsibilities

• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
• Sales Focus: Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions. Offer credit union products and services to meet member needs while delivering a warm, personalized experience. Basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs. Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions. Participate in ongoing sales training and coaching to develop confidence and product expertise.
• Transactional: Welcome, listen to, and proactively assist members with transactions and account-related questions. Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently. Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers. Ensure all interactions are compliant with policies, regulations, and service standards.
• Member Support: Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy. Assist members in understanding basic lending principles and requirements. Support loan closings and follow-up activities as directed. Provide information and education on credit union products to help members make informed financial decisions. Refer members to appropriate staff or departments for advanced services or specialized needs.

Qualifications

• Minimum Education and Experience: High school diploma or equivalent (GED). Six months to two years of experience in a customer service, retail, or financial environment. Strong interest in learning financial products, relationship banking, and consultative sales. Ability to use computer systems for data entry, account management, and communication.
• Prior Experience: Prior experience in a retail banking or credit union setting. Familiarity with account opening procedures and consumer loan applications. Ability to meet or exceed performance goals in a service or sales environment. Basic understanding of lending principles, deposit products, and IRAs.

Skills and Abilities

• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Effectively present information in one-on-one situations to members, potential members, and other employees of the credit union. Courtesy, tact, and diplomacy are essential elements of the job. Ability to multitask and manage competing priorities in a fast-paced environment. Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar. Ability to lift up to 25 lbs. and sit or stand for extended periods.

Benefits

Learn More About Our Benefits And Perks Here- https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf