Financial Service Representative 1 (Personal Banker) - Five Mile Branch

Grade 8, Non-Exempt: $21.97 - $32.96 per hour

About the role

This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions. This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment. The FSR 1 role is designed as an entry-level pathway into retail banking, offering the opportunity to grow into deeper relationship and sales responsibilities with experience and training.

Responsibilities

• Contributes to the organization's mission and goals by providing the highest quality of service, treating each person professionally with warmth, courtesy, and respect, cross-selling additional services, and making members feel they belong and are important to the credit union.
• Sales Focus
  • Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions.
  • Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
  • Maintain basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs.
  • Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions.
  • Participate in ongoing sales training and coaching to develop confidence and product expertise.
• Transactional
  • Welcome, listen to, and proactively assist members with transactions and account-related questions.
  • Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
  • Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers.
  • Ensure all interactions are compliant with policies, regulations, and service standards.
• Member Support
  • Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
  • Assist members in understanding basic lending principles and requirements.
  • Support loan closings and follow-up activities as directed.
  • Provide information and education on credit union products to help members make informed financial decisions.
  • Refer members to appropriate staff or departments for advanced services or specialized needs.
• Relationships/Behavior
  • Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
  • Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
  • Effectively incorporate concepts of CARES Principles in daily behaviors and interactions:
    • Connect – Create meaningful relationships
    • Ask – Be intentionally curious
    • Resolve – Actively seek solutions
    • Elevate – Never stop improving
    • Strengthen – Be the difference
• Performance Standards
  • Develop proficiency in product and service knowledge and the ability to match solutions to member needs.
  • Meet or exceed individual and branch service standards and learning goals.
  • Provide accurate, efficient, and compliant member service in all transactions.
  • Display professionalism, reliability, and a strong commitment to teamwork.
  • Seek growth opportunities through training and coaching to expand sales and service capabilities.

Requirements

• High school diploma or equivalent (GED).
• Six months to two years of experience in a customer service, retail, or financial environment.
• Strong interest in learning financial products, relationship banking, and consultative sales.
• Ability to use computer systems for data entry, account management, and communication.

Preferred Qualifications

• Prior experience in a retail banking or credit union setting.
• Familiarity with account opening procedures and consumer loan applications.
• Ability to meet or exceed performance goals in a service or sales environment.
• Basic understanding of lending principles, deposit products, and IRAs.

Certifications

• NMLS certification required (or must obtain within designated timeframe).
• Notary Public license required (or must obtain within designated timeframe).

Skills

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Effectively present information in one-on-one situations to members, potential members, and other employees.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Excellent interpersonal and communication skills with a friendly, professional demeanor.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar.
• Ability to lift up to 25 lbs. and sit or stand for extended periods.

Benefits

Learn more about our Benefits and Perks here.